Refund policy

Returns & Refund Policy - Slipstream Co.

Last updated: 29th September 2025

1. Commitment to Quality

At Slipstream Co., we’re committed to delivering top-quality streetwear with precision, style, and passion. While we assure you that the chances of return or refund are minimal, we understand that sometimes things don’t go as planned. If there is a manufacturing defect, damage in transit, misprint, or any other error on our part, we will make it right—quickly and fairly.

2. Eligibility for Returns & Refunds

You may request a return, replacement, or refund if:

  • The item is defective, damaged in transit, misprinted, or materially different from how it is described.

  • We shipped the wrong item or wrong size.

  • The order is lost in transit or marked Return to Origin (RTO) without being delivered.

Not eligible for return or refund:

  • Change of mind, wrong personal choice of size/color (unless it is defective or mis-shipped).

  • Minor color differences due to screen/print variation unless clearly incorrect.

  • Signs of wear, washing, misuse, or removed tags/packaging (unless our error).

3. Timeframes & How to Notify Us

  • Refund/claim requests must be raised within 7 days of delivery.

  • Undelivered / RTO orders may be handled once courier status confirms return or loss.

  • For prepaid orders that become RTO, we will refund or reship as per your preference once the item is back or confirmed lost.

4. Documentation & Proof Required

To help us verify issues quickly, please provide:

  • Order number and product details (design, size, etc.).

  • Clear photos/videos showing the defect or damage (including packaging or unpacking video if needed).

  • Packaging, tags, and labels intact (unless the damage occurred during delivery).

5. Process for Returns & Exchanges

a. Defective / Wrong / Damaged Items

  • If the issue is our responsibility (manufacturing, print, or shipping), we will cover all return shipping and replacement costs.

  • We will reprint and send a replacement or issue a refund, depending on your preference and stock availability.

b. Size or Change-of-Mind Exchanges

  • Exchanges for reasons other than defects (e.g. wrong size, change of mind) are allowed at the buyer’s expense.

  • Customers must cover return shipping and the cost of the replacement item, if applicable.

  • Returned items must be unused, tags intact, and in original condition.

6. Return to Origin (RTO) & Prepaid Orders

  • If a prepaid order becomes Return to Origin (courier unable to deliver due to address/pin code issues), once we receive the product back (or it is confirmed lost), you may choose between a reshipment or alternative solution.

7. Refund Process & Alternatives

At Slipstream Co., we try our best to avoid refund situations and instead ensure you receive the product you ordered in the right way.

  • For prepaid RTO orders, we will first attempt to reship or exchange the item.

  • If an exchange is not possible and the customer still seeks a resolution, we may provide future discounts or special offers as compensation.

  • Only in rare and specific cases (such as lost shipments confirmed by the courier) will refunds be considered.

  • Refunds, if applicable, will be processed to the provided bank account/UPI ID within 5–10 business days.

8. Product Tolerances & Print Variations

  • Size tolerances of up to ±0.5 inches are standard in apparel manufacturing and are not considered defects.

  • Slight color or print placement variations may occur due to screen and printing processes. Only clear misprints or incorrect designs qualify for return.

9. Initiating a Request

To initiate a return, exchange, or claim:

  • Contact us at slipstreamco.in@gmail.com with your order number, photos/videos, and issue details.

  • Our team will respond within 1–2 business days with the next steps.

10. Order Cancellations & Additional Notes

  • Orders cannot be cancelled once shipped.

  • Prepaid orders are recommended for smoother handling of RTOs and returns.

  • If cancelled before shipping, a full refund will be issued for prepaid orders.